Frequently Asked Questions
Frequently Asked Questions
1. What products does Troniq Electronics sell?
We offer a wide range of electronics including Yamaha, Mercury, Honda, Suzuki, and Evinrude outboard motors, DJ mixers, 3D printers, and various marine and electronic accessories.
2. Are all outboard motors genuine and brand new?
Yes. All our outboard motors are 100% genuine, factory-sealed, and come with a full manufacturer’s warranty.
3. Do you sell refurbished or used motors?
No, we only sell new products unless clearly stated otherwise during promotional events.
4. Which brands of outboard motors do you offer?
We stock top brands including Yamaha, Mercury, Suzuki, Honda, and Evinrude, along with select high-performance specialty models.
5. Do you sell parts and accessories for these motors?
Yes, we offer propellers, control cables, oil filters, electrical components, and other marine accessories compatible with major brands.
6. Are DJ mixers sold with manufacturer warranties?
All DJ mixers include an official manufacturer warranty, usually covering 12 to 24 months depending on the brand.
7. Do you provide support for 3D printer setup?
Yes, our support team can guide you through the setup, calibration, and software installation for your 3D printer.
8. Can I order in bulk or as a reseller?
Yes, we offer bulk and reseller pricing. Please contact our sales department for special terms.
9. Are all items in stock?
We maintain active stock for most items, but availability may vary by model. Our website shows real-time stock status.
10. Do you provide installation services for outboard motors?
Yes, installation and testing services are available at select locations or through authorized partners.
11. What payment methods do you accept?
We accept major credit/debit cards, PayPal, bank transfers, and approved financing options where available.
12. Is it safe to make payments on your website?
Yes, we use SSL encryption and secure gateways to protect all online transactions.
13. Can I modify my order after placing it?
Yes, if your order hasn’t shipped yet. Please contact customer support immediately for modifications.
14. How do I track my order?
Once your order ships, you’ll receive a tracking number via email to follow your shipment’s progress.
15. How long does delivery take?
Delivery usually takes 3–7 business days depending on your location and the size of your order.
16. Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping fees and customs duties may apply.
17. Are shipping costs included in the price?
Shipping is calculated at checkout based on your location and product weight.
18. Do your products come with warranties?
Yes, all products include full manufacturer warranties, and Troniq provides assistance with any warranty claims.
19. What if my product arrives damaged?
Please notify us within 48 hours of delivery with photos of the damage so we can resolve it promptly.
20. Do you provide technical assistance for installation?
Yes, our expert team can provide remote or onsite guidance for installation and troubleshooting.
21. Can I get spare parts for older models?
We can source parts for many older models. Contact us with your motor’s serial number for compatibility checks.
22. What is your return policy?
We offer a 30-day return policy. Products must be unused, in original packaging, and accompanied by proof of purchase.
23. How do I initiate a return?
Contact our support team via email or phone with your order number. We’ll provide a return authorization and instructions.
24. Do I have to pay for return shipping?
Customers are responsible for return shipping unless the product is defective or incorrect.
25. When will I receive my refund?
Refunds are processed within 14 days after we receive and inspect the returned product.
26. Can I exchange my item instead of returning it?
Yes, exchanges are possible within 30 days if the item is in unused condition and we have your desired replacement in stock.
27. What if my product is defective out of the box?
If your product is defective upon arrival, we’ll replace it immediately at no cost to you.
28. Are refunds available for customized or special-order items?
Customized or special-order products may not qualify for refunds unless defective or damaged.
29. How do I maintain my outboard motor?
Regular oil changes, propeller inspections, and flushing after saltwater use will extend your motor’s life. Refer to your manual for details.
30. Do you provide engine tuning or performance upgrades?
Yes, we offer certified upgrades and tuning services for select outboard models.
31. How can I update firmware on my DJ mixer or 3D printer?
Firmware updates are available on the manufacturer’s website. Our team can guide you through installation if needed.
32. Do your 3D printers support multiple filament types?
Yes, most models support PLA, ABS, PETG, and more. Check the product specifications for full compatibility.
33. What should I do if my DJ mixer isn’t connecting to my laptop?
Ensure drivers and firmware are up to date. Try different USB ports or cables. Our support team can assist further.
34. How can I contact Troniq Electronics for support?
You can reach us via our contact form, email, or phone. Support is available Monday to Saturday during business hours.
35. Where is Troniq Electronics located?
We operate globally with main offices and authorized distributors in several regions. Visit our contact page for location details.